Frequently Asked Questions

Will DeskManager work with my computer?

DeskManager will run best on a computer if that workstation isn't also being used as the office server. If you are running DeskManager on more than five workstations, it is best to either set up a designated server to host DeskManager or ask your Account Representative about DeskManager cloud hosting.

DeskManager Version 11 is not compatible with Windows 98, ME, 2000, Vista or older versions of Windows. As Microsoft has recently discontinued support for Windows XP, DeskManager is no longer supporting Windows XP installations.

While we do not support running DeskManager from a Mac-based OS, Mac can be used to access DeskManager that is being cloud-hosted. Again, ask your Account Representative for more information regarding cloud hosting.

DeskManager 11 should be installed only on Windows 7, 8, or newer versions of Windows. Installation on Windows XP is not recommended. In addition, DeskManager requires Microsoft .NET Framework 2.0 or higher. DeskManager can be installed on Windows Server OS (Server 2008, 2008r2, 2012, 2012r2, etc.) provided the server is being used to host DeskManager. We do not support using DeskManager as a workstation directly from a server-based Windows OS.

Does DeskManager print state forms and bank contracts?

We have over 12,000 forms in our database. If there is a form which is not included in our system, we will add it FREE of charge. Your custom forms can be included for an additional charge.

Can DeskManager print my invoices and warranty forms?

We can customize almost any form and add it to your system.

Does DeskManager work on a network?

The optional Network Module will provide support for you to run DeskManager over a network.

Will my printer be able to print forms from DeskManager?

DeskManager is compatible with all printer makes and models for report printing. Many forms supported in DeskManager can be printed on plain paper using a laser or inkjet printer. For printing multiple copy forms and legal contracts we require the Okidata Microline 320 Turbo dot matrix printer.

To find a retailer in your area, please contact Okidata by calling:(800) 654-3282.

Do you offer training?

Yes, we offer training for our customers over the phone.

How can I get support?

Our regular support hours are 7:00 a.m. to 5:00 p.m., Monday through Friday, and 9:00 a.m. to 1:00 p.m. on Saturdays (Pacific Time).

How often is DeskManager updated?

DeskManager is updated daily. Our programming staff is constantly getting feedback from thousands of dealers and our support personnel for improving and enhancing the software.

Will WebManager work with my computer?

You should be able to use WebManager with any Windows-based computer that has an internet connection and the latest version of Internet Explorer, Firefox, Chrome, Safari, or Opera installed.

Will my WebManager website work on an iPad?

WebManager websites have been designed and tested to be compatible with iPads and other mobile devices.

Can I use WebManager Inventory and other pages with my existing website?

Integrating WebManager pages with your existing website is a snap, and WebManager makes it easy to customize the color scheme and layout to seamlessly match your site. Contact AutoManager support for further information on making WebManager work with your existing website's needs.

Can I redirect my existing domain name to point to the website WebManager automatically creates for me?

Using your existing domain name with your WebManager site is no problem. Contact AutoManager support for further information on working with your domain registrar or updating your DNS information yourself to point to your WebManager site.

If I redirect my existing domain name to point to my WebManager website, can I still receive e-mail using my domain name?

This depends on how your mail service is currently configured. If you currently run your own mail server, changing your DNS information to redirect your domain name to your WebManager website should not affect your mail service.

Does WebManager provide e-mail hosting?

No. There are many free web-based e-mail providers, and e-mail hosting is usually included with most internet services as well.

Do you offer training?

Yes, we offer training for our customers over the phone.

How can I get support?

Our regular support hours are 7:00 a.m. to 5:00 p.m., Monday through Friday, and 9:00 a.m. to 1:00 p.m. on Saturdays (Pacific Time).

How often is WebManager updated?

WebManager is updated daily. Our programming staff is constantly getting feedback from thousands of dealers and our support personnel for improving and enhancing the software.