Frequently Asked Questions

deskmanager

Will DeskManager Online work with my computer?

Yes. DeskManager Online works well in all environments, whether it’s Windows, Mac, iOS based or Android based tablets.

I’m on DeskManager 11 now, can I move my data to DeskManager Online?

Yes. The majority of the data in DeskManager 11 will migrate to DeskManager Online with a few mouse clicks.

Will my printer be able to print forms from DeskManager Online?

Yes. DeskManager Online is compatible with all printer makes and models for report printing. Many forms supported in DeskManager Online can be printed on plain paper using a laser or inkjet printer. For printing on pre-printed forms we require the Okidata Microline 320 Turbo dot matrix printer.

To find a retailer in your area, please contact Okidata by calling:(800) 654-3282.

Do you offer training?

Yes, we offer on-line training.

How can I get support?

Visit our Technical Support page to submit a support request, view our support hours, and find additional ways to contact us.

How often is DeskManager Online updated?

DeskManager Online is regularly updated and does not require you to download any updates. Our programming staff is constantly getting feedback from thousands of dealers and our support personnel for improving and enhancing the software.

Will WebManager work with my computer?

You should be able to use WebManager with any Windows-based computer that has an internet connection and the latest version of Internet Explorer, Firefox, Chrome, Safari, or Opera installed.

Will my WebManager website work on an iPad?

WebManager websites have been designed and tested to be compatible with iPads and other mobile devices.

Can I use WebManager Inventory and other pages with my existing website?

Integrating WebManager pages with your existing website is a snap, and WebManager makes it easy to customize the color scheme and layout to seamlessly match your site. Contact AutoManager support for further information on making WebManager work with your existing website's needs.

Can I redirect my existing domain name to point to the website WebManager automatically creates for me?

Using your existing domain name with your WebManager site is no problem. Contact AutoManager support for further information on working with your domain registrar or updating your DNS information yourself to point to your WebManager site.

If I redirect my existing domain name to point to my WebManager website, can I still receive e-mail using my domain name?

This depends on how your mail service is currently configured. If you currently run your own mail server, changing your DNS information to redirect your domain name to your WebManager website should not affect your mail service.

Does WebManager provide email hosting?

No. There are many free web-based e-mail providers, and e-mail hosting is usually included with most internet services as well.

Do you offer training?

Our regular support hours are 7:00 a.m. to 5:00 p.m., Monday through Friday, and 9:00 a.m. to 1:00 p.m. on Saturdays (Pacific Time).

How often is WebManager updated?

WebManager is updated daily. Our programming staff is constantly getting feedback from thousands of dealers and our support personnel for improving and enhancing the software.