Online Support with Live Chat
Need assistance from our support staff? Skip the hold music and use our Live Chat!
Assistance whenever you need it
The “Chat” button follows you throughout DeskManager Online and WebManager in the bottom right part of the screen*. Click the "Chat” button to get live product support between during our support hours. Our tech support reps will be able to assist you faster than over the phone – no hold times or fumbling around for your account information.
We remember you
To ensure you always receive the best customer support, we’ll keep a log of past conversations and how they were resolved in your customer record.
KEY FEATURES & BENEFITS
- No waiting on hold
- Same support team as over the phone
- Prior conversations can be referenced in full if issues recur
- Ability to rate the service provided
- Conversations can continue between DeskManager Online and WebManager
*Live Chat can be found in DeskManager 11 by clicking the Live Chat button in the top right part of the program